Store Policy

🛍️ Store Policy

Welcome to Organized by Coco. Please review our store policies below to ensure a smooth and confident shopping experience with us.

⏱️ Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. Once your order is shipped, you will receive a tracking email with the shipment details.

🚚 Shipping Policy

We offer free standard shipping to the USA and select European countries.

• USA: Estimated delivery time is 5–7 business days.
• Europe: Estimated delivery time is 10–15 business days.
• International: Delivery time and cost may vary based on destination. Customers are responsible for any customs duties or taxes.

📦 Return & Exchange Policy

We accept returns within 30 days of delivery for unused, unopened items in their original condition and packaging. To initiate a return or exchange, please contact us at organizedbycoco@hotmail.com.

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

💳 Payment Methods

We accept all major credit cards, PayPal, Apple Pay, and other secure payment gateways offered at checkout. All transactions are encrypted and secure.

🔐 Privacy & Data Security

Your privacy is important to us. We only collect necessary personal data to process your order and communicate with you. Your information will never be shared or sold to third parties. All payment data is processed securely via encrypted systems.

📮 Lost or Damaged Packages

If your order arrives damaged or gets lost in transit, please reach out to us as soon as possible. We will work with the carrier to locate or replace your items promptly. Photo evidence may be required for damage claims.

📧 Contact Us

If you have any questions about these policies or need help with your order, don’t hesitate to contact us. We're here to support you every step of the way.

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