FAQ

🔹 Frequently Asked Questions (FAQ)

THE ORGANIZED CHAOS COLLECTIVE LLC
📍 417 N Ferncreek Ave, Orlando, FL 32803, USA
📧 The_Organized_Chaos@hotmail.com
📞 +1 856-605-1862

🔸 General Information

1. What does The Organized Chaos sell?
We specialize in cosmetic storage bags, home organization bags, and travel storage bags, designed to bring order, elegance, and convenience to your daily life.

2. Where are your products made?
Our products are crafted with quality materials and produced through trusted manufacturing partners who maintain high standards of workmanship.

3. Do you have a physical store?
Currently, we operate as an online business to keep prices affordable and quality consistent.

4. How can I contact customer service?
You can reach our friendly support team by email at The_Organized_Chaos@hotmail.com or by phone at +1 856-605-1862.

🔸 Ordering & Payment

5. How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.

6. Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to make changes. Please contact us as soon as possible.

7. What payment methods do you accept?
We accept all major credit and debit cards. All transactions are processed securely.

8. Do you charge sales tax?
Applicable taxes will be calculated and displayed at checkout based on your delivery location.

🔸 Shipping & Delivery

9. How long does order processing take?
Orders are processed within 1–3 business days after order confirmation, excluding weekends and holidays.

10. How long will it take to receive my order?

  • USA: Estimated delivery within 7 business days after shipment.

  • Europe: Estimated delivery within 15 business days after shipment.

  • International: Delivery times vary by destination.

11. Do you offer free shipping?
Yes, we offer free standard shipping within the USA and Europe.

12. Can I track my order?
Yes. Once your order ships, we’ll send you an email with a tracking number and instructions.

🔸 Returns & Refunds

13. What is your return policy?
We have a 30-day return policy. Items must be unused, unworn, and in their original packaging with proof of purchase.

14. How do I request a return?
Contact us at The_Organized_Chaos@hotmail.com with your order details. Once approved, we’ll provide a return label and instructions.

15. How long does it take to receive a refund?
After we receive and inspect your returned item, refunds are typically issued within 10 business days to your original payment method.

16. Can I exchange an item?
Yes. The quickest way is to return your original item and place a new order for your desired product.

🔸 Product Information

17. Are your product photos accurate?
We do our best to represent every product as accurately as possible. However, colors and textures may vary slightly depending on lighting and device display settings.

18. How should I clean and care for my storage bags?
Most of our storage and travel bags can be wiped clean with a damp cloth. Avoid machine washing unless stated in the product care instructions.

19. Do you offer custom or bulk orders?
Yes, we accept limited custom and bulk orders. Please email us for more information and personalized assistance.

20. What if my product arrives damaged or incorrect?
Please contact us immediately with photos of the damaged or incorrect item. We will arrange a replacement or refund as quickly as possible.

🔸 Need More Help?

If you didn’t find your answer here, our customer care team is always ready to assist.
📧 The_Organized_Chaos@hotmail.com
📞 +1 856-605-1862
📍 417 N Ferncreek Ave, Orlando, FL 32803, USA