Help Center

🛎️ Help Center

Welcome to the Help Center for Organized by Coco. We're here to assist you with anything you need related to your shopping experience with us — from order questions to shipping, returns, and more.

📦 Order & Shipping Questions

Q: How long does it take to process my order?
A: All orders are processed within 1–3 business days (excluding weekends and holidays).

Q: When will my order arrive?
A: Delivery time is 5–7 business days for U.S. orders, and 10–15 business days for European orders. International shipping times may vary depending on your location.

Q: Do you offer tracking?
A: Yes! You will receive an email with a tracking number once your order ships.

🔄 Returns & Exchanges

Q: Can I return or exchange my item?
A: Yes, we offer hassle-free returns within 30 days of delivery. Items must be unused and in original packaging. For return instructions, please contact us.

Q: How long do refunds take?
A: Once your return is received and inspected, your refund will be processed within 5–10 business days.

📬 Contact Support

Q: How can I reach your support team?
A: You can reach us anytime via email at organizedbycoco@hotmail.com. We typically respond within 24–48 hours.

Q: Do you offer phone support?
A: Yes, you can contact us at +1 651-515-6038 during business hours (Mon–Fri, 9 AM – 5 PM EST).

🔐 Account & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and other secure checkout options.

Q: Is my payment information secure?
A: Absolutely. We use encrypted payment gateways and SSL protection to ensure your data is safe.

🧳 Product & Inventory

Q: What types of products do you sell?
A: We specialize in premium-quality home and travel storage bags — perfect for organizing closets, drawers, and suitcases in style.

Q: What if a product is out of stock?
A: If an item is temporarily unavailable, you can sign up for restock alerts on the product page or email us for more information.

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